This Privacy Policy describes how we handle the personal information we collect about you and/or receive from you. We respect your privacy and take the protection of personal information very seriously.
All references to ‘our’, ‘us’ or ‘we’ within this Privacy Policy are deemed to refer to Nu Cape Beach.
By using our platform/services you agree to our collection and use of your information as set out in this privacy policy.
Personal Information that we collect:
We collect personal information that is necessary for us to provide you with our services. We only collect and use the minimum personal information we need in order to provide and improve our services. We collect personal information, such as:
your name
address
identity document
passport details
e-mail address
home or work address
telephone number
date of birth
We will not intentionally or knowingly collect Personal Information directly from minors (anyone under the age of 18). The Personal Information of minors will be collected through their legal guardian or parent only where products or services are obtained for the minors.
We use the personal information we collect and receive to:
Provide you with information, products or services you request from us.
Comply with any contractual obligations we have in respect of the provision of information, products or services to you.
Process your booking, furnish you with your itinerary and/or any other details relating to your booking
Notify you of any updates and/or changes on your booking and travel itinerary
Manage your wider travel or services requirements with third parties
Personalise the service and offers you receive
process payments for your booking, fulfil requests for refunds and for accounting or audit purposes
Communicate and interact with you at different times throughout your journey
Communicate with airlines, accommodation providers and other third parties that are part of your journey regarding your experience, preferences, compliments or complaints
Improve the products and services we offer or help us to create new ones
Conduct customer satisfaction surveys so that we can obtain a better
Understanding of how we can continue to improve the products and services we offer or help us to create new ones. During these surveys, we may collect personal information from you relating to your thoughts/comments about your experience with us marketing our products and services to you
Protect our legitimate business interests such as debt recovery, keeping our records up to date and studying our customer or user products or services.
Comply with any legal or regulatory obligations such as tax or financial laws
We will also use your personal information for research and statistical purpose nevertheless, we will not use your personal information for any other purpose without your permission.
Personal Information sharing and data transfers
Where applicable, we share information about you with:
Law enforcement agencies, government bodies, regulatory organisations, courts or other public authorities if we have to, or are authorised to by law
A third party or body where such disclosure is required to satisfy any applicable law, or other legal or regulatory requirements
Authorised Partners, suppliers, or agents involved in delivering the products and services you’ve ordered or used
Retention of Personal Information
We will not keep your personal information beyond the period strictly necessary for the purposes for which it was collected, and in accordance with the applicable regulation.
We undertake, where possible, to anonymise or delete your personal information as soon as the purpose for which we have collected and processed the personal information ceases to apply.
Personal information storage only takes place to the extent made necessary by the legislation, regulations, or other legal provisions to which we are subject to
Your Rights
A data subject you have the right to have your personal information processed in accordance with the conditions for the lawful processing of personal information as referred to in the Protection of Personal Information Act No.4 of 2013. Below we set out details on how you can exercise your rights subject to verification and validation of your identity:
Right to access personal information
To establish whether we hold personal information about you and to request a record or description of the personal information that we hold about you. To make this request you can contact us at +27 21 794 1300 or [email protected]
Right to correct personal information
You have the right where necessary to correct the information held about you if it’s not accurate, out-of-date, excessive, irrelevant, or misleading. To make this request you can contact our Customer Services team at +27 21 794 1300 or [email protected]
Right to object to use of personal information
You have the right, in certain circumstances, to object to processing your personal information. To make this request you can contact us at +27 21 794 1300 or [email protected]
To opt-out of marketing messages
If you no longer want to receive marketing messages from us you can choose to opt-out at any time. To make this request you can contact our team at +27 21 794 1300 or [email protected]
Lodge a complaint
You can contact us about any of your rights or should you believe that we have used your personal information contrary to applicable law, you undertake to first attempt to resolve any concerns with us directly by contacting us at +27 21 794 1300 or [email protected] If you are not satisfied with such process, you have the right to lodge a complaint with the Information Regulator at:
The Information Regulator (South Africa)
D House 27 Stiemens Street Braamfontein Johannesburg 2001
Right to restrict the use of your personal information
If you feel that the personal information we hold about you is inaccurate, or you believe we should not be processing your personal information, please contact us on +27 21 794 1300 or [email protected]
Right to institute civil proceedings
You may institute a civil proceeding regarding the alleged interference with the protection of his, her or its personal information
Security
We respect your right to privacy, and we seek to secure the integrity and confidentiality of the personal information in our possession by taking appropriate, reasonable technical and organisational measures to prevent loss of, damage to or unauthorised destruction of personal information, and unlawful access to or processing of Personal Information.
We use secure communication channels on our website such as SSL (“secure sockets layer”) for transmitting data that is sent to us. SSL are industry-standard encryption protocols used to protect online transaction channels.
Our security procedures are continually enhanced as new technology becomes available.
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